In order to better serve you and keep you from getting your long distance service changed without your authorization, we provide the service preferred carrier freeze.
A preferred carrier freeze prevents a change in a subscriber’s long distance carrier without the consent of the subscriber. The preferred carrier freeze can be placed on your intrastate and interstate telecommunications carriers.
Once the preferred carrier freeze is in place, the freeze can only be lifted by you, either by written or oral authorization. The written authorization must be signed with explanation of your intent to lift a preferred carrier freeze. It should also include your billing name and address and each telephone number that is affected.
The oral authorization can be initiated by the customer or can be a three-way conference call with you, the carrier to which you wish to switch, and one of our customer service representatives.